Returns & Exchanges

At Grace Farm, we take pride in the freshness of our artisanal food products; however, if you are not completely satisfied with your order, we are here to help. Due to the perishable nature of our goods, please contact us within 48 hours of delivery to initiate a refund or replacement for damaged or incorrect items.

Return Process

• 1.
  Contact Support

  Email our farm-to-table team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For quality concerns or shipping damage, please attach clear photos of the product and the original packaging to your email.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 business hours to determine eligibility for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will either ship a replacement at no cost to you or issue a full refund to your original payment method within 3-5 business days.